Pricing and Frequently Asked Questions

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Prices, QUALIFICATIONs and Eligibility

 

Technical Questions

 

Collecting Donations

 

Refunds, receipts & Guarantees

 

Set Up, keywords & Customization

 

Promotions & text blasts

 

Canceling the Service

How do cancel my account?

what are the costs, how much does it cost, what are the fees, set up fee

What are your prices?

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Basic Plan
Monthly Service Fee $36/mo
Setup Fee waived
Keywords 1 included
($15/mo extra per additional keyword)
Donation Collection Assistance none
Social Media Promotions  none
Term Cancel at any time

Smart Plan (Most Popular!)
Monthly Service Fee $42/mo
Setup Fee waived
Keywords 1 included
($15/mo extra per additional keyword)
Donation Collection Assistance 1 hr/mo
Social Media Promotions  none
Term Cancel at any time

Pro Plan
Monthly Service Fee $48/mo
Setup Fee waived
Keywords 1 included
($15/mo extra per additional keyword)
Donation Collection Assistance 1 hr/mo
Social Media Promotions  1 hr/mo
Term Cancel at any time


What are the eligibility requirements?

As long as your organization serves a not-for-profit or charitable purpose, you are eligible to use our service. Unlike traditional text to donate services, we do not require a 501(c) certification, minimum revenue requirements, or IRS documentation. 


Does the service work outside the US?

Our shortcode only works in the US, however we can activate phone numbers that work internationally. These phone numbers are based on the UK, so your donors will need to be able to text to and from a UK phone number. Note: international SMS surcharges and data rates may apply.

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Do you provide technical support?

Yes, we work with you at every step of the way. We will help you with technical issues as they arise. We are also 100% full service -- meaning all you need to do is email us your request, and we'll take care of you.


Do you have a money-back guarantee?

Yes! If you do not acquire at least one new prospective donor within your first month of service (i.e., if you don't get at least one person to text your keyword to your shortcode within a month's time), we'll refund your first month's payment-- no questions asked.


How does the service work?

  1. Choose a keyword that will trigger your donation sequence. For example, ITL2017, GUARDIAN, AUTISM. Your keyword can be any combination of letters and numbers. Must be 5 or more characters. No spaces or special characters.
  2. Once you have your keyword in mind, head on over to the order form
  3. Choose your package, supply your PayPal email.
  4. Give us the link to your donation page, if applicable.
  5. Give us your text message reply.
  6. Tell us whether you want to use us, PayPal or your own payment gateway as your payment processor.
  7. Once you pay, we set up your keyword on our short code, which is 77948.
  8. Done!

Now, when a prospective donor texts your keyword to 77948, she receives a prompt to donate to your charity. The prompt includes a link to your mobile-friendly PayPal or other checkout page to complete her donation.


Do you provide a fundraising thermometer (donation progress bar)?

We are currently offering a fundraising thermometer (Beta). It shows your total fundraising goal at the top and your progress towards that goal inside the "mercury." For information on this add-on service, call us at 908.443.1665 or email us at [email protected]. Note: There is a $10 set up fee of for this service, plus an additional $10/mo. Additionally, you must use us as a payment processor to use this service.

This is what our fundraising thermometer looks like. It shows the total goal at the top, and your progress towards the goal in the green mercury. As donations come in, you can refresh the page and the thermometer will update.

This is what our fundraising thermometer looks like. It shows the total goal at the top, and your progress towards the goal in the green mercury. As donations come in, you can refresh the page and the thermometer will update.


How do I access my account?

We offer a full-service product, so there is no account to access or log in details. When you have a request, you simply email our customer support service at [email protected] and make your request. We monitor this mailbox after hours and on weekends, and we typically respond to requests within the hour. We will make any updates for you that you request.


Are there additional credit card fees?

No, there are no additional or hidden credit card fees associated with our service. If you use PayPal, they only charge a 2.2% + $0.30 per transaction fee for nonprofits. If you use us as a payment processor, we charge a 6% transaction fee.


Can people donate through their wireless bill?

First, we don't bill the donor's phone bill. With a text to donate service like ours, donors have to actually complete their donations by digital wallet (like PayPal), or by credit or debit card. With our service, your prospective donors send the first text message. That message is how they subscribe to your keyword and receive subsequent messages. Then we send them back a link to your payment checkout to actually complete the donation.

By contrast, a conventional text-to-give service (like the one the Red Cross uses, for example) takes the donation from the donor's phone bill. This saves the donor from having to complete the extra step. However, there are some drawbacks to text to give. These include the inability to customize the send-and-receive messages; many restrictions; and many requirements which make it impossible for most nonprofits to qualify.


How fast do I receive my donations?

If you use PayPal as your payment processor, you will receive your donations in accordance with PayPal's timelines. Funds are deposited into your PayPal account immediately, and then it typically takes 2-5 business days to withdraw the funds into your bank account.

If you use us as a payment processor, we disburse funds to you within 15 business days. We disburse funds either by PayPal (if you supply a PayPal email address) or by paper check in the mail.


Can I send a text blast to phone numbers I already have?

One question we get fairly often is, "If I have a list of donor or customer phone numbers, can I send them a text blast using your service?" The short answer is: Not without prior, explicit and written permission. We do offer bulk SMS services, for an additional fee. But as a rule of thumb, we cannot send text blasts to phone numbers unless they've first opted into a keyword or shortcode. We explain what written, explicit consent entails in this blog post.


Can I offer my donors both one-time and recurring donations?

Not if you're going to use PayPal as your payment processor. However, you can use us as a payment processor, and then yes you can offer your donors both one-time and recurring donations. When you use this option, we charge a 6% transaction fee, and we disburse funds to you within 30 days of receipt via check. To use this option, just check the checkbox "Use Gnosis Media as a payment processor" at checkout.

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How many text blasts can I send out each month?

You may send out up to 6 text blasts each month to your subscribers. These messages can be additional donate prompts, special news, updates or alerts. Additionally, you have a limit of 250 total messages you can send and receive through your short code in a given month. If you exceed this amount, there is a $20 extra charge for each block of 250 that you go over.


Do I get donor info or reports? (Seeing who texts my keyword to my short code)

With the standard service, we can provide you with the phone numbers of your subscribers and/or donors. If you use us as a payment processor, we can provide you additional donor information such as name, email and address. Reports are sent to you in an Excel spreadsheet (only on request).

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How long does it take to activate our phone number?

Between 20 minutes and 24 hours.


What is a keyword?

A keyword is the 4-9 character word that triggers a donation sequence. For example, say you chose GIVING as your keyword. That means that when a prospective donor texts the word GIVING to your short code (77948), she will get a message prompt back such as "Thank you for donating to the Giving Foundation. Click here to complete your donation [LINK]". Thus, the keyword is the word that subscribes the donor to your short code and enables them to take the next steps to giving you a donation. 

Keywords can be any combination of letters and numbers. They cannot include spaces or special characters. It's best to keep your keyword short and easy to spell and type. Here's a video that explains keywords more in detail.


How many keywords can I have?

You can have as many keywords as you like. For example, you may want to run two separate campaigns and track the performance of each with two different keywords. We can accommodate this. Your first keyword is included within the monthly subscription fee. Additional keywords are $15/mo for each keyword. Order additional keywords here.


Can I customize the text messages I send to users?

Yes. Our service allows for a high level of customization.


Can I change my text reply message?

Yes. Just email us with the wording you would like, and we will change it for you.


Can I change my keyword? Add a new keyword?

Yes. You may change your keyword at any time. Just email us and we'll take care of it for you. You can also order additional keywords


What is Donation Collection Assistance? (Soliciting Donations on Your Behalf)

Making a pledge doesn't mean completing a donation. Your organization not only wants pledges, but you want those who pledge to actually complete those pledges and send you money. Donation Collection Assistance is our way of helping you accomplish this. This will typically mean that we text reminders to prospective donors and supply them with the nonprofit's Paypal donation link, website donation form, or other electronic payment gateway, and then prompt them to complete their donation. In the case of the 10-digit number, it may involve emailing prospective donors in order to help them complete the payment process.

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What is Social Media Promotions?

Social Media Promotions includes posting information about the client's website or fundraising activity on our social media channels. Specifically, we

1. Post a weekly update on our Facebook (example) and Twitter (example) pages promoting your organization, your keyword and your shortcode.

2. Post pictures, flyers or other material on our Instagram channel (example), along with your keyword and shortcode call to action.

3. Post your charity, where applicable, on Quora questions (here's an example).

4. Share your Facebook posts on our Facebook page, as well as in Facebook groups we belong to (example).

You get social media promotions with our Pro plan.

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Do you take a percentage of donations as a fee?

If you use your own payment processor, then no we do not keep any percentage of your donations. If you use PayPal or your own payment processor, we send users to that account to deposit funds, not ours. Therefore, the donated funds go directly into your bank accounts. Please note that Paypal may keep a nominal fee for processing the transaction.

However, if you use us as a payment processor, we keep 6% of each transaction as a processing fee. We collect funds for you and disburse them to you within 15 days.

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Are there any hidden fees, set up fees, or other charges not listed on your site?

No. Our pricing is completely transparent. The pricing you see here represents the only fees we charge. We do not currently charge a set up fee (although this can change at any time). All we charge is a monthly fee for the service; all features of your service are included in the monthly subscription fee. There is also a limit of 250 total messages you can send and receive through your short code in a given billing cycle. If you exceed this amount, there is a $20 extra charge for each block of 250 that you go over.

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Can my donors give any amount, or are they limited to fixed amounts?

With our service, your donors can give any amount they choose. You can also set a default amount of your choosing: $5, $10, $25, even $100, if you like. Or, you can leave the donation amount field blank, and let your donors decide what amount they wish to enter. You have complete flexibility with our service.

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Am I limited to using PayPal, or can I use my own donation processor?

We prefer that you utilize Paypal because it has a sleek, mobile-friendly layout. Fulfillment rates with Paypal are higher typically. However, you are free to use any payment processor or landing page you want. Our goal is flexibility and ease of use.

You may also use us as a payment processor. Certain features, like the fundraising thermometer, require that you use us as a payment processor.

Common payment processors we accept include: Network for Good, PayPal, GoFundMe, Stripe, iATS, BluePay, Heartland, Fundly, and BlackBaud.


Is there a minimum commitment? (Cancellation Policy)

Nope. Use our service for one day or one year. You can cancel at any time, without penalty. There is no obligation to a month-to-month contract. To cancel, just log in to our payer portal and you can cancel from there.


How can I request receipts?

If you need a receipt for any charge, simply email us at [email protected] and we'll send you copies of your receipts.


Do donors get a receipt for their donations?

Yes. we will email both you and the donor a receipt for each transaction. 


Do you offer a military discount?

Yes! We support our service men and women in the armed forces. We offer a veterans discount 10% off all packages. Ask for our veterans coupon code before checking out. We also offer promo codes, discounts and sales from time to time for those who sign up for our newsletter.


How do I cancel my account?

To cancel your account, simply log into our Payer Portal and cancel. No penalty. No charge. No questions asked. No hassle.

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