Terms of Service for Text to Donate Service
Scope of Service
Gnosis Media Group will issue the client a short code at the beginning of the campaign, and will terminate the client’s use of this number at the end of the campaign. The number will be programmed to receive incoming text messages from potential donors. When the potential donor texts the designated keyword to the phone number, the pledge sequence will be initiated. Your card will be automatically charged every month until you email us to cancel your service.
Collecting Donations: Credit/Debit Card Billing
We may, at the client’s discretion, embed a Paypal or other donation payment link into the text messages to allow prospective donors to complete their donation transaction via their mobile device. The client may also choose to use Gnosis Media as a payment processor. In this case, the client gives Gnosis Media the right to act as a custodian of client donor funds and to disburse donated funds to the client via PayPal. We charge a 6% transaction fee on each donation. NOTE: We do not offer mobile-carrier billing.
Using Us a Payment Processor
You can use us as a payment processor, and then yes you can offer your donors both one-time and recurring donations. When you use this option, we keep 3% of the net donation amount (that is, after our payment processor fees are taken out of your donation), and we disburse funds to you within 30 days of receipt via check. To use this option, just check the checkbox "Use Gnosis Media as a payment processor" at checkout.
Most customers never exceed our message limits, so their bill is always the same each month. However, occasionally customers go over 250 messages in a month. By using this service, you authorize us to charge your card for any overages you incur. The fee is $20 each time you go over 250 messages within a month.
If you do not acquire at least one new prospective donor within your first month of service (i.e., if no one texts your keyword to your shortcode), notify us by email, and we'll refund your first month's payment-- no questions asked.
Gnosis Media Group will never share, rent or sell any donor information that is collected on behalf of client by this service. We will only keep the donor info stored for the duration of the client’s subscription, and will destroy or delete any donor information once the client’s subscription is ended. NOTE: By default we only be able to collect donor phone number. If you use us as a payment processor, however, we can collect additional donor info. Using Gnosis as a payment processor incurs a 3% processing fee off the net of each donation amount.
Gnosis Media Group reserves the right to terminate the client’s use of the mobile phone number at any time if we deem the use is unlawful, obscene, unethical, or treasonous; if such use constitutes an invasion of privacy, or is in any way abusive or vulgar; if such use infringes on the rights of others.
We reserve the right to terminate this agreement if we deem that the organization, business, cause, charity or event for which the client is using our services in any way disparages our firm or puts our firm in a negative light.
Cancellations and Refunds
The client can terminate this contract and cancel the monthly subscription in accordance with the terms limits set forth here. Your card will be charged each month until you email us to cancel your service. All subscription payments made to Gnosis Media Group for this service are non-refundable.
Donation Collection Assistance
This consists of a reasonable attempt by our staff to motivate donors to complete their donations by electronic payment (e.g., paypal). This will typically mean that we will send a text message reminder to prospective donors and supply them with the nonprofit's Paypal donation link and then prompt them to complete their donation. It may involve our emailing prospective donors in order to help them complete the payment process (this only applies to the 10-digit number packages). NOTE: Donation Collect Assistance only applies to one of the subscription plans and is not offered for the one-day usage option.
Promotions/Public Relations Assistance
This include any publicity or promotions activity our firm undertakes to promote the client's mobile giving phone number to the public including press releases, Public Service Announcements, social media promotions, blog posts, etc. Note: Public Relations Assistance only applies to one of the monthly subscription plans, not the one day usage option.
Indemnity: Change of Short Code
As a short code is regulated and underwritten by telecom and mobile providers, short codes can be deactivated, shut down or disabled at any time, even without warning. You agree to indemnify and hold harmless Gnosis Media Group in the event that the short code issued to you is disabled by the telecom provider. Gnosis Media Group cannot be held responsible for any loss in revenue sustained by changes wrought by carriers or providers. We will make every attempt to give advanced warning of such changes. In the event of a short code changeover, Gnosis will also strive to transition your service to a new short code as quickly and hassle-free as possible.